TERMS & CONDITIONS

Isabel Bazzani ("IB") is a luxury fashion sourcing service. We source any fashion items including exclusive, hard-to-find, and in-demand items directly from our trusted brand partners and third-party retailers. A service fee applies to all orders placed through us.

You may request our sourcing services via our Request Form (footer of the website), Email (contact@isabelbazzani.com), or Instagram (@withisabelbazzani). Your request is considered accepted once confirmed in writing via email, WhatsApp, or Instagram.

During the request for services process we will let you know of the applicable sourcing fees. The contract between us will be formed by the contents of our communication exchange, any other relevant documents, or confirmations that we send to you (including invoices) and these terms and conditions.

IB is not responsible for delays or issues caused by factors beyond our control, including supplier availability and shipping disruptions.

SERVICES

FEES & PAYMENTS

We charge a service fee for every item sourced. Our fees are outlined during the request process.

To secure your request, we may require you to provide credit card details via our Credit Card Authorisation Form. Once an item is sourced and you provide verbal or written confirmation to proceed, we will generate an invoice, which is due immediately. Items will not be secured or shipped until the invoice is fully paid.

Payment Methods:

  • Bank Deposit

  • Credit Card (A 1.75% surcharge applies to Australian cards; 3.7% surcharge for international cards)

All payments are processed via Stripe, a PCI Service Provider Level 1 certified platform, using SSL encryption for security.

If payment is not received on time, IB reserves the right to cancel the order and terminate the service agreement.

Once sourced, all items are shipped first to IB for authentication before being forwarded to you.

  • Shipping Provider: All orders are shipped via DHL Express within 7 business days of payment being received. In some cases we may use local shipment providers.

  • Shipping Fees: These will be detailed in your invoice upfront.

  • Import Taxes & Duties: You are responsible for any import taxes, duties, or customs fees applicable to your order, as determined by the destination country’s regulations and policies.

Once an item is delivered to your specified address, you assume full responsibility for it.

SHIPPING & IMPORT DUTIES

AUTHENTICATION & PRODUCT DESCRIPTIONS

IB sources directly from brand partners and reputable retailers to ensure authenticity. Every item is authenticated before shipping to you.

While we provide accurate product details based on supplier information, minor variations may occur. You acknowledge that:

  • Handmade jewellery and leather goods may have slight differences in construction and decoration.

  • Vintage items may show signs of age, including natural wear and patina.

  • Natural materials such as gemstones and leather are unique, leading to slight variations.

  • Images and descriptions provided may differ slightly from the actual product.

IB is not responsible for product quality issues beyond what is covered by the original retailer’s policies.

All sales through IB are final.

We do not accept returns, refunds, or exchanges under any circumstances, including if an item does not fit or if you change your mind. Once an item is sourced and purchased, the sale is final.

IB’s service fees remain non-refundable, even if a retailer accepts a return. IB does not facilitate returns on behalf of the client.

In the case of a manufacturer defect, we will assist in coordinating with the retailer per their policies. However, retailers evaluate return requests on a case-by-case basis and may not accept returns for customer-handled damage.

We provide detailed information, imagery, and product descriptions to ensure you make an informed decision before proceeding with payment.

RETURNS, REFUNDS & EXCHANGES

By using IB’s services and proceeding with your order payment, you accept these terms and conditions.

For any inquiries, contact us at contact@isabelbazzani.com.