FAQ
HOW DOES THE SOURCING SERVICE WORK?
You can request our sourcing service via Email, WhatsApp or Instagram by sending a message with a photo of the item(s) and size you’re interested in. Our global sourcing team will then begin searching with our brand partners. Once we locate the item, we will notify you with the order details and pricing for confirmation.
WHERE DO YOU SOURCE ITEMS FROM?
We work directly with brand partners and reputable retailers across major international fashion hubs to ensure authenticity and access to exclusive pieces.
HOW MUCH DOES AN ORDER COST?
The total cost of an item varies depending on the sourcing location. Once the item is found, we will provide you with a final price breakdown, which includes the retail price, our sourcing fee, DHL international shipping cost and card payment fee.
HOW MUCH IS YOUR SOURCING FEE?
We charge a percentage-based sourcing fee per item. This fee is included in the total quoted price and will also be itemised on your invoice.
The sourcing timeframe depends on the item’s availability. New or current-season items are usually sourced faster. Exclusive, rare, or past-season pieces may take longer to locate. We will notify you as soon as the item has been located.
HOW LONG WILL IT TAKE TO SOURCE MY ITEM?
HOW LONG CAN YOU HOLD THE ITEM FOR?
Once we locate an item, we can hold it for 5 hours from the time we notify you. If payment is not received within this timeframe, the item may no longer be available.
HOW CAN I PAY FOR MY ITEM?
We accept payments via Debit & Credit Cards (Visa, Mastercard, American Express, Apple Pay), and Bank Transfer.
WHEN IS MY ITEM BE SHIPPED?
All orders are shipped within 7 business days from the date of payment. Once your order is dispatched via DHL Express, you will receive an email with a tracking link.
CAN I RETURN OR EXCHANGE MY ITEM?
All sales are final. We do not accept returns, refunds, or exchanges once payment is processed. To ensure your purchase is perfect, we provide detailed product information and guidance before finalising the order.
WHAT IS ISABELBAZZANI.COM?
Our website is a private digital lookbook platform that provides exclusive access to the latest global luxury collections.
HOW DO I ACCESS THE DIGITAL LOOKBOOK?
You can sign up here to create your account and access the platform.
HOW MUCH DOES MEMBERSHIP COST?
Our platform requires a small monthly or yearly subscription fee for exclusive access to our curated collections.
CAN I CANCEL MY MEMBERSHIP ANYTIME?
Yes. Monthly subscriptions can be canceled at any time, and cancellation will take effect the following month. Yearly subscriptions will remain active until the end of the subscription period.
CAN I REQUEST ITEMS FROM THE PLATFORM?
Absolutely! Our platform makes it easy to request items you love. Each product listing includes a request button, allowing you to submit a direct message to our team for sourcing assistance.